P
ponner1us
Member
- Joined
- Apr 30, 2010
- Messages
- 180
So I bought a William Joseph Exodus pack about a month ago, used it a couple of times, and realized it doesn't suit my needs and actually aggravates my sciatica (herniated disc and surgery in 99) because of the way the chest pack hangs off of my neck. So I contact William Joseph customer service (sales manager), and explain the above and that I'd like to exchange the Exodus for a Confluence pack if possible. So he emails me and basically says mail it back to me and I'll get a Confluence in the mail to you, what color do you want? Then responds again and tells me, "hey, because of the price difference, can I give you a pair of nippers and a pair of hemocuts to make up for it?" NOW THAT IS CUSTOMER SERVICE!!!!!!!!!!! Thanks William Joseph!!!!!