KeithS
Active member
- Joined
- Jul 18, 2010
- Messages
- 1,227
ColdBore's take is common with every business providing a warranty. You can't expect a business to provide anything for free. Even the cost of "free" swag is included in the cost of the products purchased. And I think it's reasonable and fair.
Even a business that provides installation and service of a product needs to include the cost of warranting a job in the original quote to the customer. There's usually one hour labor added into installation costs to cover a "free" one hour of labor, if it becomes necessary in the warranty period.
The idea on the consumer side is to research the cost of using the warranty if the necessity arises, and make that part of your purchase decision, whether you're buying goods or services or both.
Even a business that provides installation and service of a product needs to include the cost of warranting a job in the original quote to the customer. There's usually one hour labor added into installation costs to cover a "free" one hour of labor, if it becomes necessary in the warranty period.
The idea on the consumer side is to research the cost of using the warranty if the necessity arises, and make that part of your purchase decision, whether you're buying goods or services or both.
