Very pleased with Redington

[Wildfish]

In the name of credit where credit is due, I recently had a very positive experience with Redington that I thought worthy of sharing.

My CPX waders were beginning to develop a hole in the heel of one foot. This was probably my fault since my boots were probably rubbing. I told the rep, and she said to send them back anyway rather than risk a leak. There was also some wear in the seam covers on the neoprene that needed to be looked at.

I didn't have my receipt, but she said not to worry. The warranty is only 1 year now (which is too bad) but the CPX was 2 years. I mailed them back with a check for $30 and a note saying 1) I needed them back asap for a trip and 2) the waders were a little big, so if they happened to send me a new pair could they send the medium talls?

The result: they FedExed a new pair of sonic pros in the new size the same day they received mine. No questions asked, a brand new pair, in the box, with all the tags. The reps I spoke to were friendly, super helpful, and followed up with everything. Pretty outstanding stuff.

 

[Phish_On]

Thats the way all customer service should be. They would rather send you something new then have there name slandered on the stream. Good for them and good for you.

 

[bkasten]

That is awesome. I have had some great customer service from fly fishing companies. The best was with Nautilus reels. I bought a FW 5 for a trip coming up, and when the reel came in, the spool was a little loose. I wasnt really concerned about it but the shop owner was and sent it back. I was leaving the next day so I had to buy a different reel (a lamson). When I returned from the trip the shop called me and told me to come in. When I went in he handed me a FW 5 with my name engraved on it (the spool fit perfectly) and said that Nautilus felt terrible about the situation and gave me the reel for free. Pretty cool of them.