Great customer service from Allen FlyFishing

[albatross]

I just wanted to share a great experience I had recently with Justin and the staff of Allen FlyFishing.

I had an hour to fish on my way home from a meeting on Tuesday (Aug21). I only managed one fish, but it was a dandy. As I tore down my rod in the dim light of evening I somehow had the tippet get tangled around the tip of the rod and as I tried to pull the line back through the guides I snapped the rod about an inch down below the tip-top (2 inches from the tip).

I would have expected to have to return the broken rod for replacement, and I imagine such a process might take several weeks. Normally this would be just fine, but I'm leaving on the fishing trip of my life on September 8 (Bighorn and YNP). I wrote Justin (the owner/founder) and explained my situation. He asked for a photo to document the broken rod and he is shipping me a replacement rod today. I should have the new rod in plenty of time for my trip.

Thanks for going above and beyond my expectations. This rod, the Allen Myth in 10 ft 4 wt, has quickly become my favorite rod and I can't imagine doing this trip without it.

 

[Architeuthis]

Have the same rod. I had one of the snake guides break off. Emailed him with a photo and had a replacement section in 3 days. The replacement section didn't fit properly. Emailed him again and had an entire new rod with a return shipping label for the old rod to be sent back. Best customer service I've experienced.

 

[The_Sasquatch]

Freaking awesome. I won that 2/3wt ATS rod of theirs at the jam, and its my favorite small stream rod, for sure. Good to know if anything ever happens to it, they got my arse.

 

[ryguyfi]

YOU ARE THE KING ALBY!!!







of breaking rods.


Enjoy your trip.

 

[albatross]

RyGuyFi wrote

YOU ARE THE KING ALBY!!! of breaking rods.

Shoosh! Don't let the guys at Allen hear that.

I think I just fish a lot more than the rest of you, justifying a higher break rate...

 

[NickR]

Had a similar experience because I broke two Allen Myth rods so far in 10'4 weight. Hmmm...two broken rods? I also had great customer service from Justin at Allen.

 

[salmonoid]

After reading this thread, I have to draw the conclusion that either people who fish Allen Myth 10'4" rods are abusive to their gear, or this particular model rod has a latent weakness.

That being said, if Redington hadn't replaced my broken Wayfarer rod recently, the Allen ATS might have had the chance of becoming my backpacking fly rod.

 

[The_Sasquatch]

I would have been interested in hearing what you thought about that as a backpacking rod, Sal.

 

[mpschramm]

Figured I would bring up this thread again after an awesome experience with this company as well. I purchased a 4wt ATS about a month ago. It showed up with a chip in the wooden reel seat. nothing major, mostly cosmetic, but bare wood was exposed. I really didn't care much about the blemish because I got it on one of their clearance sales and was very satisfied with the performance of the rod. I still fished it several times never thinking much about it. I emailed them a few days ago to see if I should varnish or epoxy or otherwise treat the reel seat to protect the wood. Justin emails me back (on a Sunday!) stating that it never should have shipped out in that condition and he was arranging for the warehouse to send a new section to me. I really wasn't expecting that type of service for a rod that I ended up paying less than $120 for.